BEFORE YOU BOOK
Our
Policies.
Please read in full before securing an appointment.
These policies exist to protect your time, our artists' time, and the experience for everyone.
NOTE
Each independent artist at Modern Rose may have their own specific policies. Please confirm with your individual stylist at time of booking
Booking
BY BOOKING AN APPOINTMENT, YOU ARE AGREEING TO OUR POLICIES
CREDIT CARD INFORMATION MUST BE KEPT ON FILE TO SECURE AN APPOINTMENT -- YOU WILL ONLY BE CHARGED IN THE CASE OF A LAST MINUTE CANCELLATION OR LAST MINUTE RESCHEDULING (SEE POLICY BELOW). PLEASE SET UP A TIME TO CALL THE SALON TO ACQUIRE CREDIT CARD INFORMATION, IF NOT DONE ONLINE, TO SECURE YOUR APPOINTMENT UPON BOOKING.
[ATTN LASH APPTS: PLEASE SET ASIDE 2 ½ HOURS FOR A FULL SET, AND AN 1 ½ HOURS FOR A FILL]
Late Policy
PLEASE ARRIVE ON TIME. - EVERY CLIENT GETS A 10 MINUTE GRACE PERIOD.
AFTER 10 MINUTES, WE RESERVE THE RIGHT TO AMEND THE SERVICES PERFORMED WITHIN THE TIME REMAINING. AFTER 15 MINUTES, YOUR CARD WILL BE CHARGED 100% OF THE SERVICE, & YOUR APPOINTMENT WILL BE CANCELED.
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BE AWARE: WE'RE LOCATED DOWNTOWN & PARKING IS LIMITED. WE DO HAVE 3 SPOTS AVAILABLE IN FRONT OF THE SALON. IF THOSE ARE FILLED, YOU MAY LOCATE STREET PARKING ((PLEASE PLEASE KEEP AN EYE ON TOW ZONES & SIGNS)) OR PARK AT THE FREE LOT ACROSS THE STREET BEHIND THE POST OFFICE (83 BRIDGE STREET), OR IF IT IS AFTER 5PM, AT WELLS FARGO (320 CORAM AVE)
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ONCE YOU ARRIVE, FOR HAIR SERVICES, USE THE LEFT DOOR, FOR LASH SERVICES, USE THE RIGHT DOOR. WHEN YOU COME IN, HAVE A SEAT IN THE WAITING AREA, & WE WILL BE WITH YOU SHORTLY!
Cancellations
FOR HAIR APPOINTMENTS, A 24 HOUR NOTICE, & FOR LASH APPOINTMENTS, A 48 HOUR NOTICE IS NECESSARY FOR CANCELLATIONS & RESCHEDULING.
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FAILURE OF THIS NOTICE (NO CALL, NO SHOW) WILL RESULT IN A 100% SERVICE CHARGE ON YOUR CARD.
SAME DAY CANCELLATIONS, OR LESS THAN 48 HOUR NOTICE, WILL RESULT IN A $50 CANCELLATION FEE.
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IF YOU NO CALL, NO SHOW, YOU WILL NO LONGER BE ABLE TO BOOK A FUTURE APPOINTMENT. ONLY SAME DAY FIT INS.
VOUCHERS ACT AS A DEPOSIT -- CANCELLATION POLICY STILL APPLIES.
Payments
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
CASH & ALL MAJOR CREDIT CARDS (INCLUDING APPLE PAY) ARE ACCEPTED.
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GRATUITIES CAN NOT BE LEFT ON A CREDIT OR DEBIT CARD, OR USED FROM A GIFT CERTIFICATE.
ALL SERVICES, PRODUCTS & GIFT CERTIFICATE PURCHASES ARE NON REFUNDABLE.
Satisfaction Guarantee
MODERN ROSE OFFERS 100% SATISFACTION GUARANTEE ON ALL SERVICES. IF YOU ARE NOT HAPPY WITH YOUR SERVICE, AND CONTACT US WITHIN 24 HOURS OF YOUR ORIGINAL APPOINTMENT, YOU WILL RECEIVE A COMPLIMENTARY RE-DO SERVICE(INSTANCES MAY VARY).
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EYELASH EXTENSIONS LONGEVITY VARIES WITH EVERY CLIENT. LASH TOUCH UPS ARE ONLY TO BE MADE AFTER 24 HOURS OF YOUR APPOINTMENT. AFTERCARE IS IMPORTANT! AFTER THE 24 HOURS, IT IS OUT OF MY CONTROL, & A RE-DO WILL NO LONGER BE COMPLEMENTARY.
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​WE ARE NOT RESPONSIBLE FOR ANY TYPE OF ALLERGIC REACTION
Product Returns
WE OFFER A 100% SATISFACTION GUARANTEE ON PRODUCT(S). YOU MAY RETURN YOUR PRODUCT WITHIN 30 DAYS, AS LONG AS IT IS NOT EXPIRED & NOT USED. WE WILL GLADLY EXCHANGE YOUR PRODUCT(S) FOR ANOTHER RETAIL PRODUCT IN THE SALON.
​WE DO NOT OFFER CASH BACK ON RETURNS.
Series & Packages
All series & package purchases are non-refundable. Once purchased, the amount spent on the package or series cannot be altered or moved to a different service or product within the salon. Packages & series have no expiration date.
Access of Information
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YOU MAY OPT OUT OF ANY FUTURE CONTACTS FROM US AT ANY TIME. YOU CAN DO THE FOLLOWING AT ANY TIME BY CONTACTING US VIA THE EMAIL ADDRESS OR PHONE NUMBER GIVEN ON OUR WEBSITE:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
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WE TAKE PRECAUTIONS TO PROTECT YOUR INFORMATION. WHEN YOU SUBMIT SENSITIVE INFORMATION VIA THE WEBSITE, YOUR INFORMATION IS PROTECTED BOTH ONLINE AND OFFLINE.
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WHEREVER WE COLLECT SENSITIVE INFORMATION (SUCH AS CREDIT CARD DATA), THAT INFORMATION IS ENCRYPTED AND TRANSMITTED TO US IN A SECURE WAY. YOU CAN VERIFY THIS BY LOOKING FOR A CLOSED LOCK ICON AT THE BOTTOM OF YOUR WEB BROWSER, OR LOOKING FOR “HTTPS” AT THE BEGINNING OF THE ADDRESS OF THE WEB PAGE.
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WHILE WE USE ENCRYPTION TO PROTECT SENSITIVE INFORMATION TRANSMITTED ONLINE, WE ALSO PROTECT YOUR INFORMATION OFFLINE. ONLY EMPLOYEES WHO NEED THE INFORMATION TO PERFORM A SPECIFIC JOB (FOR EXAMPLE, FRONT DESK MANAGER) ARE GRANTED ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION. THE COMPUTERS/SERVERS IN WHICH WE STORE PERSONALLY IDENTIFIABLE INFORMATION ARE KEPT IN A SECURE ENVIRONMENT.
Information Use
*WE ARE THE SOLE OWNERS OF THE INFORMATION COLLECTED ON THIS SITE. WE ONLY HAVE ACCESS TO/COLLECT INFORMATION THAT YOU VOLUNTARILY GIVE US VIA EMAIL OR OTHER DIRECT CONTACT FROM YOU. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
WE WILL USE YOUR INFORMATION TO RESPOND TO YOU, REGARDING THE REASON YOU CONTACTED US. WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY OUTSIDE OF OUR ORGANIZATION, OTHER THAN AS NECESSARY TO FULFILL YOUR REQUEST, E.G. TO BOOK YOUR APPOINTMENT.
UNLESS YOU ASK US NOT TO, WE MAY CONTACT YOU VIA EMAIL IN THE FUTURE TO TELL YOU ABOUT SPECIALS, NEW PRODUCTS OR SERVICES, OR CHANGES TO THIS PRIVACY POLICY.
Privacy Policy
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THIS PRIVACY POLICY DISCLOSES THE PRIVACY PRACTICES FOR MODERN ROSE. THIS PRIVACY POLICY APPLIES SOLELY TO INFORMATION COLLECTED BY THIS WEB SITE. IT WILL NOTIFY YOU OF THE FOLLOWING:
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What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
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What choices are available to you regarding the use of your data.
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The security procedures in place to protect the misuse of your information.
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How you can correct any inaccuracies in the information.
Spray Tan Clients
24 HOURS PRIOR TO YOUR SESSION:
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BE SURE TO EXFOLIATE
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AVOID USING BAR SOAPS, HIGH PH SHOWER PRODUCTS, OR IN SHOWER MOISTURIZERS.
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BE SURE TO SHAVE, WAX, OR USE OF DEPILATORY CREAMS BEFORE
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DAY OF:
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DO NOT USE MOISTURIZER, WEAR MAKEUP, OR PUT ON DEODORANT
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WEAR LOSE-FITTING, DARK CLOTHING TO YOUR SESSION (PREFERABLY COTTON).
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ALSO, BE SURE TO REMOVE ALL JEWELRY AND LEAVE IT OFF UNTIL YOUR TAN IS SET.
Lash Clients
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Please arrive with a clean face – no makeup or heavy face creams
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No mascara or strip lash glue for at least 24 hours before appointment
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Shower before your appointment, as lashes can't get wet for 24 hours following your appointment
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Please avoid drinking caffeine before your appointment to limit eye fluttering
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Not wearing contacts is recommended to avoid irritation
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Please no gum chewing during appointment
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Be aware you will be quietly laying on your back for around 2 hours. If you can not be still & on your back for this amount of time, you may not be a good candidate for lashes.
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Once the service has begun, your eyes should remain shut. This means no phone checking, so I suggest just putting it on silent!
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**I DO NOT TEND TO SERVICE OVER ON SETS DONE BY OTHER ARTISTS. EVERY LASH ARTIST HAS THEIR OWN DIFFERENT TECHNIQUES, PRODUCTS THEY USE, & AFTERCARE INSTRUCTION.WITH THAT SAID, FOREIGN FILLS TEND TO NOT END WELL, AS I CAN ONLY GUARANTEE MY OWN WORK. I ALSO REQUIRE AT LEAST 40% OF EXTENSIONS LEFT TO BE CONSIDERED AS A FILL. ANYTHING LESS THAN 40% OR AFTER 3 WEEKS WILL BE CONSIDERED & PRICED AS A FULL SET! AFTERCARE IS IMPORTANT!
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IF YOU WOULD LIKE ME TO ASSESS A CURRENT FOREIGN FILL FOR YOU, PLEASE BOOK ONLINE AS A“FOREIGN FILL”. IF YOU HAVE LESS THAN 40% OF YOUR LASHES LEFT, OR ITS BEEN OVER 3 WEEKS SINCE YOUR LAST EYELASH SERVICE, PLEASE BOOK AS A REMOVAL & FULL SET SO I HAVE THE PROPER TIME WITH YOU, THANK YOU!
Photo Consent
​By booking, you agree that your stylist may take before-and-after photos/videos of your service for marketing purposes, including social media and our website. If you prefer not to have your photos shared, please notify us prior to your service. By agreeing, please understand you authorize the use of these images for promotional purposes, including, but not limited to, Instagram, Facebook, and the salon website, without compensation . These photos may show your face, but you can request them not to be used.
Intro
We take pride in our salons culture-
We strive to create a comfortable & exceptional experience through our commitment to professionalism & high standards.
As your service providers, we hold ourselves accountable- ensuring punctuality, quality service, & a welcoming environment.
We welcome & encourage all walks of life, family& friends, as we ourselves come from all walks of life. We come from experience of uncomfortable situational self care, & want to put that to an end, so you don’t feel alone in this journey.
If at any point our providers don’t align with our core values here at Modern Rose, please speak up & let us know
x Leanna & Lyd
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Just as we hold ourselves accountable- ensuring punctuality, quality service, & a welcoming environment, we also have policies in place for our clients to uphold, ensuring a smooth & respectful experience for everyone.
Guests
Here at Modern Rose, we welcome family & friends!
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We know for parents, finding time for doing things for yourself can be a daunting task-
As long as those little ones can be respectful of our home, Kaden & Josie will gladly share their toys!
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Friends are free to tag along! We're fun around here! — They can help themselves to the community puzzle, a coffee from our speakeasy, & in conversation! We just ask that clients & guests, as always, remain respectful!
Bridal
ALL INFORMATION ABOUT BRIDAL POLICIES, INCLUDING CONTRACTS & PACKAGES, CAN BE FOUND ON OUR BRIDAL PAGE
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